Adjusting WTC Claims Involves Grief And Grit

No matter how experienced at handling catastrophes they are, claims adjusters working in the dusty streets surrounding New York’s World Trade Center “Ground Zero” disaster area cant breathe easily.

But struggling to inhale through a respirator is just one of the unique circumstances that adjusters said they are coping with in the wake of the Sept. 11 terrorist attacks.

As they labor to unravel the effects of the costliest man-made disaster to ever hit America, claims experts described facing challenges that have been emotional as well as physical. In addition, there have been extreme problems with site access and assessment.

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