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Agents Pay More To Win War For Talent

While independent agencies are paying more to keep and hire customer service representatives, their compensation is now tied more directly with performance than in the past.

This was among some of the findings in a recent survey of independent property-casualty insurance agencies and brokerage firms conducted by Business Management Group of Hartford.

Responding to a tight labor market, agencies are competing for employees by paying higher salaries. This was especially true for personal and commercial lines and employee benefit CSRs, where median salaries have increased a dramatic 24.7 percent between 1999 and 2001.

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