Welcome to the resource for IT professionals and managers in the insurance and financial industries. In this new magazine from The National Underwriter Co., you'll find solutions for your hardware, software and network needs with monthly updates, product reviews and in-depth reports from experts in the field.

cover story:
It's in the Mail
New tools let you get a handle on the growing pile of e-mail coming into your company.

feature stories:
Call Forwarding
Outsourcing your call center is a tough call-but it might be the right one.

The Claims Game
New players and new products aim to upgrade the claims process.

The Internet and Insurance, 2001
Compiled by Robert Regis Hyle

The Case for a Web-Based Solution
As the Web figures more and more into carriers' policies, there are right ways and wrong ways to use it. Here's one right way.

columns:
Sounding Line
Does High Ranking Equal Low Value? Just because you rank high doesn't mean you'll rate well.

Top Techs
Bankers Insurance's Steven Beaty and Old Lyme's Robert Pachner

Trends and Tech
Our favorite PR prognosticator waxes philosophical on insurance technology, Y2K, and the (upcoming) Big Bang.

departments:

tech update:
Technology and insurance news and information

Up, Up, and Away
New hires and promotions
Who's Using What
Product purchases and deployments
Who's Zooming Whom
Partnerships, alliances, and trysts

cases in point:
Foremost Insurance / Oncontact Software
Foremost turns to CMS for A-OK ROI on CRM.
BCBS of South Carolina / OpenNetwork Technologies
OpenNetwork's online infrastructure cures South Carolina's Blues

the regulars:

Editor's Note

What's Up

Advertiser Index

End User

Special Reports /

October issue of Technology Decisions magazine

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