Welcome to the resource for IT professionalsand managers in the insurance and financial industries. In this newmagazine from The National Underwriter Co., you'll find solutionsfor your hardware, software and network needs with monthly updates,product reviews and in-depth reports from experts in thefield.

cover story:
It's in theMail
New tools let you get a handle on thegrowing pile of e-mail coming into your company.

feature stories:
CallForwarding
Outsourcing your call center is a tough call-but it might bethe right one.

The ClaimsGame
New players and new products aim to upgrade the claimsprocess.

The Internet and Insurance,2001
Compiled by Robert Regis Hyle

The Case for a Web-BasedSolution
As the Web figures more and more into carriers' policies, thereare right ways and wrong ways to use it. Here's one rightway.

columns:
Sounding Line
Does High Ranking Equal Low Value? Just because you rank highdoesn't mean you'll rate well.

Top Techs
Bankers Insurance's Steven Beaty and Old Lyme's RobertPachner

Trends andTech
Our favorite PR prognosticator waxes philosophical on insurancetechnology, Y2K, and the (upcoming) Big Bang.

departments:

tech update:
Technology and insurance news andinformation

Up, Up, andAway
New hires and promotions
Who's UsingWhat
Product purchases anddeployments
Who'sZooming Whom
Partnerships, alliances, andtrysts

cases in point:
Foremost Insurance / OncontactSoftware
Foremost turns to CMS for A-OK ROIon CRM.
BCBS of SouthCarolina / OpenNetworkTechnologies
OpenNetwork'sonline infrastructure cures South Carolina's Blues

the regulars:

Editor's Note

What's Up

AdvertiserIndex

End User