When BlueCross BlueShield of South Carolina decided to establish a secure, Web-driven, self-service environment for its customers, it had all the content it needed. The only thing missing was the core infrastructure.
The online project, conceived around April 1999, was intended to give customers access to personal data normally obtained through the company's call center. Once the insurer knew what it wanted, the search was on for a solution to make the plans reality.
According to Anne Castro, BCBS's chief design architect, the insurer soon connected with security infrastructure developer OpenNetwork Technologies because OpenNetwork clearly understood its goals and objectives. "I was shopping for a company to relate to my business needs," Castro said.
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