Too Many Speed Bumps Online
A glance through this week's “Technology Trends” special report,“Insurance on the Web,” demonstrates that insurance agents andcompanies still have a long way to go to get up to speed with theironline operations.
Sure, it's encouraging that agent access to the Internet is upfrom 8 percent in 1996 to 93 percent last year, according to theIndependent Insurance Agents of Americas “Agency Universe Study2000.” However, while 97 percent with Internet access use e-mail,only 36 percent have Web sites, 27 percent receive and send claimsover the Web, and a mere 8 percent send documents to clientsonline.
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