Too Many Speed Bumps Online

A glance through this week’s “Technology Trends” special report, “Insurance on the Web,” demonstrates that insurance agents and companies still have a long way to go to get up to speed with their online operations.

Sure, it’s encouraging that agent access to the Internet is up from 8 percent in 1996 to 93 percent last year, according to the Independent Insurance Agents of Americas “Agency Universe Study 2000.” However, while 97 percent with Internet access use e-mail, only 36 percent have Web sites, 27 percent receive and send claims over the Web, and a mere 8 percent send documents to clients online.

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