Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Sometimes a software solution just doesn’t work out the way it was supposed to (or at least the way you thought it would). You can point fingers, complain about your partners, or even go to court. Or you can go out and find another software solution that does work. FutureVision Technologies, a service bureau specializing in document and information management solutions, found itself in that unenviable position. It processes medical claims forms for third party administrators and HMOs, converting Health Care Financing Administration forms into EDI data for claims systems.

FutureVision has been in business for seven years, according to Devin Cox, vice president of marketing, and appeared to be an overnight success story. But that quick success also brought workflow problems. Claims forms overwhelmed the company and its initial response, hiring more data entry people, brought more issues such as quality control.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.