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Single-Entry: The Past Is No Prologue

Single-entry is not only an insurance industry problem; it is a business problem. No matter what industry you probe, redundant data entry and convoluted process will be evident.

We all can recall personal encounters where people re-key information needlessly. When I make a sympathetic comment to a customer service representative (in any business), they laugh or shrug or smile and say the company is working on it.

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