After weeks of beta testing, Eigensoft (www.eigensoft.com) is set to release its ClaimsAgent mobile claims software solution for handheld wireless devices this month. Field testing ran for a month as eager adjusters pushed the software and related hardware devices-infrared printer, digital camera, and handheld unit-to the edge of insurance sanity.
The property-estimation software is used by field property adjusters to complete estimate reports on site, print them for review by the insured, then transmit the data via a secure Internet connection to a back-end claims processing server.
A workflow example in more detail: The adjuster receives property loss form (ACORD form 1 in XML format) electronically; he reviews loss description as well as the property and records data and produces real time estimates using ClaimsAgent; he then settles with the insured and produces the report; the report is transmitted wirelessly and securely via the Internet; the report is routed to the appropriate system; administrators inspect, print, and review the XML-based report; the report is processed and committed to the insured's account.
As remaining property loss information is entered, the adjuster has the option of including photographs from a digital camera. Upon satisfaction with the finished report, he can generate a comprehensive hard copy using the portable infrared printer.
As of its first beta release, ClaimsAgent features ancillary support template files, customizable user preferences, property loss notification data import via Net-based wireless messaging, a claims estimate data package, screen view menu and navigation bar, custom integration per enterprise, and more. Plans for pen-based and voice-to-text functionality are in the works.
The base hardware requirements for ClaimsAgent include the Compaq iPAQ 3650 handheld computer, wireless modem, 32MB of Compact Flash storage, Compact Flash-compatible digital camera, protable IrDA (infrared) printer, and wireless Internet account access. Based on the 'you buy the hardware, we provide software' approach, Eigensoft believes ClaimsAgent, once operating with the peripherals, makes for a complete field adjuster's property loss claims solution.
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