The industry has to evolve its business and customer service models to interact with customers through a variety of touch points, including online, face-to-face, videochat and other platforms. Applied Systems gives stats and facts.

Online testing requires innovative solutions to prevent cheating.

Online testing requires innovative solutions to prevent cheating.

A water main broke at UCLA on Tuesday, inundating the Los Angeles campus with flood waters.

Willis saw strong organic growth in Q2 2014 that beat analysts expectations, but that was more than offset by increased expenses, resulting in what analysts at Nomura called a messy miss for the broker.

Chrysler was sued over allegedly faulty ignition switches in Jeeps, in a follow-up to more than 120 lawsuits General Motors faces over the same defect.

The United Kingdom government announced driverless cars will be allowed on public roads starting in January 2015.

The United Kingdom government announced driverless cars will be allowed on public roads starting in January 2015.