William E. Bailey--special counsel to the Insurance Information Institute and host of the syndicated talk radio program "It's Your Money!"--died Friday at the age of 68, the I.I.I. announced.

Claim operations help shape financial performance as well as define the customer experience. Insurers are looking to claims to improve customer retention, enable growth, and enhance service levels.

Hurricane Bill's move on Bermuda was the first storm to approach its shores in three years, weather experts said.

An online poll of home and auto insurance customers has found there is a generally high rate of satisfaction among them with the companies that provide their coverage.

Selective Insurance Group Inc. announced it has appointed a branding specialist to its board of directors to improve the more than 80-year-old company's marketing.

Risk Management Solutions (RMS) announced it has released 16 new and updated earthquake models for Latin America, focusing on countries with the highest seismic risk and exposure in the region.

Two insurers said they are sending out personnel with a mobile claim center to visit eight cities and educate the public on natural disaster preparedness.

Louisiana's top insurance regulator said Citizen's Property Insurance Corp. will be able to post a $95 million bond so the state-backed carrier can appeal a crushing $92.8 million judgment.