There are many ways to deliver service that exceeds customers' expectations and favorably impacts the bottom line. Practicing empathy and looking for subrogation opportunities will help you add value each and every day.

The chairman of a key House Financial Services panel last night unveiled draft legislation creating a federal insurance regulatory office that tracks with minor omissions legislation submitted to Congress by the Obama administration.

While models and mathematical analysis are important in monitoring risk, there's nothing like digging beneath the surface to truly understand exposures, according to a new report on "The Financial Crisis and Lessons for Insurers."

The Senate Finance Committee completed work on health care reform legislation early today without action on the "24 hour amendment," which would have merged medical components of workers' compensation and auto insurance with health insurance.

American Family Insurance said it is providing new cell phone applications customers can use to file a claim, pay insurance bills, check their accounts and locate the nearest American Family agent.

Willis Group Holdings said it has named Brian Curtis, formerly with Aon Ireland, as chief executive officer, Willis Risk Services (Ireland) Ltd.

AIG currently owes the U.S. government $83.6 billion, the company said in a statement designed to clear up what it said is "continuing confusion regarding the amount of assistance AIG has received" and what it still owes.

Insurance companies need to work on communications with agents and beef up their technology, according to more than 1,200 agents polled by state trade groups.