A company can easily overlook these crucial areas and considerations when evaluating the performance of its claims management program.

Today's agent blunders can lead to tomorrow's claims disputes and expensive litigation, as these recent cases demonstrate.

The passenger train was traveling more than double the speed limit at the site of the fatal crash, reports the National Safety Transportation Board.

The passenger train was traveling more than double the speed limit at the site of the fatal crash, reports the National Safety Transportation Board.

The shortage of talented, engaged workers entering the claims profession is often lamented. But are insurers taking decisive action? Could those returning from battle offer creative solutions?

Department investigators are dealing with whether to wear protective gear, carry guns and respond with baton techniques or deadly force to defend themselves during interviews with the subjects of their investigations, who may possibly be violent types perpetrating insurance fraud.

Department investigators are dealing with whether to wear protective gear, carry guns and respond with baton techniques or deadly force to defend themselves during interviews with the subjects of their investigations, who may possibly be violent types perpetrating insurance fraud.

QBE's head of Management, Liability & Professional Lines discusses the state of the market and factors that could impact it.