For the past 20 years, the desktop PC has been the foundation of most agencies' productivity. Now, after two decades of loyal service, things seem to be coming full circle as we gradually return to mainframe computers and dumb terminals.Back when
If you're not familiar with the term "VoIP," get ready to change the way you think about communicating with your customers. VoIP, or Voice over Internet Protocol, is a new technology that takes analog audio signals, such as the kind you hear on
Most conversations about technology tend to focus on what specific tasks it should do, could do or is not doing for us. It's easy to overlook the big picture: using technology to help grow the agency's business.In the past few years, new
WHILE wireless networks continue to become more affordable and easier to implement, many agents are unaware how insecure they can be. Setting up a wireless network for your agency is considerably more involved than hooking up a wireless router at
(Editor's note: This month, we introduce a new Agency Technology columnist. Ted Baker, president of Advanced Automation, an agency consulting firm, takes over for Ed Higgins, an independent agent who wrote the column for four years. We thank Ed
