{
  "author": {
    "name": "Ted Baker",
    "webUrl": "/author/profile/ted-baker/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 15,
    "social": [],
    "articles": [
      {
        "uri": "/2008/02/27/agency-technology-the-top-technology-trends-of-2008-part-ii/",
        "title": "Agency Technology: The top technology trends of 2008-Part II",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "February 27, 2008",
        "timeToRead": "8 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "Welcome back: Part I of this article appeared in last month's issue. To recap, the first five technology trends were going \"green\" (some clients are highly motivated by \"green\" ways of doing business); telepresence (webinars, live chat, webcams,",
        "body": null
      },
      {
        "uri": "/2008/01/24/agency-technology-the-top-technology-trends-of-2008-part-i/",
        "title": "Agency Technology: The top technology trends of 2008-part I",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "January 24, 2008",
        "timeToRead": "9 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "Agents and brokers are faced with the challenge of deciding whether and how much to invest in new technology. Another big issue is timing: Just because technology can benefit your agency doesn't mean that your agency is ready for it.Regardless of the",
        "body": null
      },
      {
        "uri": "/2007/12/31/agency-technology-seven-strategies-for-successful/",
        "title": "Agency Technology: Seven strategies for successful Web-site design",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "December 31, 2007",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "Web sites are a permanent fact of life. The question is no longer whether you should have one, but how to best use it to grow your agency and increase revenue. One thing's for sure: Just letting it sit there like an electronic billboard isn't going",
        "body": null
      },
      {
        "uri": "/2007/11/30/agency-technology-landing-pages-a-new-wrinkle-in-t/",
        "title": "Agency Technology: Landing pages: A new wrinkle in target marketing",
        "byline": " Ted Baker ",
        "kicker": "",
        "prettyDate": "November 30, 2007",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "It has finally happened. Agency owners are accepting the reality that doing business over the Internet is something many customers actually want to do. Some are having a tough time with this transition because they're still focused on baby boomers,",
        "body": null
      },
      {
        "uri": "/2007/10/31/agency-technology-the-advantages-of-agency-intranets/",
        "title": "Agency Technology: The advantages of agency intranets",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "October 31, 2007",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "Although many agencies have accepted the Internet as part of their business model, not that many are using an intranet, an internal Web site that employees access with their browsers. One reason is that agency management tends not to see intranets as",
        "body": null
      },
      {
        "uri": "/2007/09/30/agency-technology-the-importance-of-communications-management/",
        "title": "Agency Technology: The importance of communications management",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "September 30, 2007",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "A new technology issue is rapidly becoming a key topic of agency risk management: communication management. While working electronically potentially increases productivity and reduces expenses, the benefits come with a price. The trade-off is that",
        "body": null
      },
      {
        "uri": "/2007/08/31/agency-technology-guidelines-for-e-mail-faxes-and-voice-mail/",
        "title": "Agency Technology: Guidelines for e-mail, faxes and voice mail",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "August 31, 2007",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "In the ever-changing world of technology, electronic gadgets are everywhere. Cell phones, faxes and other paraphernalia are constant reminders that our wired society is connected 24/7. All this technology has implications for how well agencies ",
        "body": null
      },
      {
        "uri": "/2007/08/31/whos-really-in-charge-of-your-agency/",
        "title": "Who's really in charge of your agency?",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "August 31, 2007",
        "timeToRead": "14 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "(This article was adapted from Mr. Baker's presentation at the AMS Users' Group's National Conference, which was held in March in Orlando, Fla.) Before we get started, I'll make a confession--I am a recovering",
        "body": null
      },
      {
        "uri": "/2007/07/31/agency-technology-security-starts-with-good-password-procedures/",
        "title": "Agency Technology: Security starts with good password procedures",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "July 31, 2007",
        "timeToRead": "8 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "While most agency employees welcome the benefits of modern technology, the passwords needed to gain access to it are reflexively viewed as a nuisance, the workplace equivalent of tossing a quarter into a toll booth. We're accustomed to",
        "body": null
      },
      {
        "uri": "/2007/06/30/agency-technology-the-sensitive-issue-of-monitorin/",
        "title": "Agency Technology: The sensitive issue of monitoring staff communications",
        "byline": "Ted Baker",
        "kicker": "",
        "prettyDate": "June 30, 2007",
        "timeToRead": "1 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ted-baker/",
            "name": "Ted Baker"
          }
        ],
        "kickerNode": [],
        "summary": "Technology now makes it possible for agencies and other employers to monitor virtually all workplace communications by any employee--on the phone or in cyberspace. But they still have to determine what amount of oversight is appropriate.An",
        "body": null
      }
    ]
  }
}