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If insurers dont revamp their customer-facing web portals and apps, and an adversarial relationship with customers, then they stand to lose business, said Daniel Schreiber.
It's the insurance agent or broker's job to explain a policy to the buyer, including the available endorsements, and they need to know which endorsement best fits the clients situation.
The pilot of a hot-air balloon that crashed last summer in Texas, killing himself and 15 sight-seeing passengers, had taken a cocktail of prohibited drugs before liftoff including the opiate pain-killer oxycodone.
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