Think of the empathic connection as the difference between what the claimant says and what he or she means. This is especially crucial in enhancing customer satisfaction at FNOL and beyond..

A federal judge is days away from deciding if New York developer Larry Silverstein can recover as much as $3.5 billion from airlines for damages to the World Trade Center on Sept. 11, 2001, on top of more than $4 billion he has received from insurers.

Insurers can receive an improved view of risk related to their assets and liabilities through the launch of SunGards updated insurance asset-liability management capability.

Insurers can receive an improved view of risk related to their assets and liabilities through the launch of SunGards updated insurance asset-liability management capability.

The Rocky Mountain Insurance Information Association says the Black Forest Fire has produced about 3,630 claims and is expected to cost insurers about $292.8 million.

Providing insurance products for the high-net-worth insurance space is not for everyone. It takes a lot of dedication to the private client market and its many nuances.

The insurance industry is financially prepared to pay the claims that may arise out of significant natural disasters in 2013 and beyond, said Dr. Robert Hartwig, economist and president of the Insurance Information Institute, looking ahead at a possibly perilous hurricane season.

The insurance industry is financially prepared to pay the claims that may arise out of significant natural disasters in 2013 and beyond, said Dr. Robert Hartwig, economist and president of the Insurance Information Institute, looking ahead at a possibly perilous hurricane season.