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Here are five ways property & casualty carriers use the promise of artificial intelligence while balancing it against product and data complexity and the customers emotional needs.

Few companies have a really good handle on what it means to be a customer-centric insurer, because the concept can encompass so many capabilities.

The process of understanding the customer journey across communication and distribution channels--while creating a consistent customer experience--has largely eluded the insurance industry.

The quality and speed of the digital services and products that Apple, Google and Amazon provide influences customers' expectations from the insurance industry.

The quality and speed of the digital services and products that Apple, Google and Amazon provide influences customers' expectations from the insurance industry.

News from West Bend, Xuber, Securian Financial Corp., Guidewire and more

Customers and agents expect anytime, anywhere, any-device capabilities, and insurers that cant deliver them risk falling behind in a mobile-enabled world.

The customer may be king, but insurers cant afford to treat every customer like one. Knowing who to retain, who to target for up-selling and who deserves royal treatment are goals behind todays customer analytic solutions.