{
  "author": {
    "name": "Lisa Woodley",
    "webUrl": "/author/profile/lisa-woodley/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
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    "articles": [
      {
        "uri": "/2018/02/13/the-future-of-digital-customer-experience-in-insurance/",
        "title": "The future of digital customer experience in insurance",
        "byline": "Lisa Woodley",
        "kicker": "Commentary",
        "prettyDate": "February 13, 2018",
        "timeToRead": "6 minute",
        "image": {
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          "width": "",
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        },
        "authors": [
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            "name": "Lisa Woodley"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
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        ],
        "summary": "The growing demand for voice-controlled artificial intelligence (AI) is part of a bigger trend toward more personalized, customized, conversational digital experiences.",
        "body": null
      },
      {
        "uri": "/2017/04/28/5-common-crm-fails-and-how-to-avoid-them/",
        "title": "5 common CRM fails — and how to avoid them",
        "byline": "Lisa Woodley",
        "kicker": "News",
        "prettyDate": "April 28, 2017",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
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        },
        "authors": [
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            "name": "Lisa Woodley"
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        ],
        "kickerNode": [
          {
            "uri": "/news/",
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        ],
        "summary": "While there may be other CRM implementation fails, these five are the ones that can have the biggest impact on your customer and employee experience.",
        "body": null
      },
      {
        "uri": "/2017/04/28/5-common-crm-fails-and-how-to-avoid-them/",
        "title": "5 common CRM fails — and how to avoid them",
        "byline": " Lisa Woodley ",
        "kicker": "News",
        "prettyDate": "April 28, 2017",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
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        },
        "authors": [
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            "name": "Lisa Woodley"
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        ],
        "kickerNode": [
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        ],
        "summary": "While there may be other CRM implementation fails, these five are the ones that can have the biggest impact on your customer and employee experience.",
        "body": null
      },
      {
        "uri": "/2016/07/07/keeping-the-human-touch-as-ai-takes-hold-in-insurance/",
        "title": "Keeping the human touch as AI takes hold in insurance",
        "byline": "Lisa Woodley",
        "kicker": "Market Insights",
        "prettyDate": "July 07, 2016",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
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            "webUrl": "/author/profile/lisa-woodley/",
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        ],
        "kickerNode": [
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            "uri": "/market-insights/",
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        ],
        "summary": "Here are five ways property & casualty carriers use the promise of artificial intelligence while balancing it against product and data complexity and the customers emotional needs.",
        "body": null
      }
    ]
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}