Many agencies and carriers are stepping up investments in operational capabilities, primarily business process improvement and automation to meet challenges posed by new, disruptive distribution models.
The process of understanding the customer journey across communication and distribution channels--while creating a consistent customer experience--has largely eluded the insurance industry.
The quality and speed of the digital services and products that Apple, Google and Amazon provide influences customers' expectations from the insurance industry.
DebugScreen: mobile
{
"author": {
"name": "Rachel Alt Simmons",
"webUrl": "/author/profile/rachel-alt-simmons/",
"description": "",
"imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
"estimate": 11,
"social": [],
"articles": [
{
"uri": "/2020/01/10/unlocking-contract-insights-with-natural-language-processing/",
"title": "Unlocking contract insights with natural language processing",
"byline": "Rachel Alt-Simmons, Steven Walden, Bob Lavoie and James Breeze",
"kicker": "Analysis",
"prettyDate": "January 10, 2020",
"timeToRead": "5 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/01/Solution_Coding_iStock.jpg",
"width": "620",
"height": "372"
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons-steven-walden-bob-lavoie/",
"name": "Rachel Alt-Simmons, Steven Walden, Bob Lavoie"
},
{
"webUrl": "/author/profile/james-breeze/",
"name": "James Breeze"
}
],
"kickerNode": [
{
"uri": "/analysis/",
"sectionName": "Analysis"
}
],
"summary": "Both insureds and policyholders rely on insurance policy and coverage clarity. Artificial intelligence can help.",
"body": null
},
{
"uri": "/2019/03/04/insurance-industry-leaders-forge-collaborative-business-solutions/",
"title": "Insurance industry leaders forge collaborative business solutions",
"byline": "Rachel Alt-Simmons",
"kicker": "Analysis",
"prettyDate": "March 04, 2019",
"timeToRead": "7 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/02/02-experience-leadership-shutterstock.jpg",
"width": "616",
"height": "372"
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/analysis/",
"sectionName": "Analysis"
}
],
"summary": "Trust, collaboration and networking are essential to the future of risk management and insurance.",
"body": null
},
{
"uri": "/2018/03/07/heres-how-insurers-can-find-the-innovation-sweet-s/",
"title": "Here's how insurers can find the innovation sweet spot",
"byline": " Rachel Alt-Simmons ",
"kicker": "Expert Opinion",
"prettyDate": "March 07, 2018",
"timeToRead": "3 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/03/Global-Innovation_Shutterstock.jpg",
"width": "616",
"height": "505"
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/expert-opinion/",
"sectionName": "Expert Opinion"
},
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "Having deep pockets doesn't necessarily mean that innovation is pervasive throughout the organization.",
"body": null
},
{
"uri": "/2018/03/07/heres-how-insurers-can-find-the-innovation-sweet-spot/",
"title": "Here's how insurers can find the innovation sweet spot",
"byline": "Rachel Alt-Simmons",
"kicker": "Commentary",
"prettyDate": "March 07, 2018",
"timeToRead": "3 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/03/Global-Innovation_Shutterstock.jpg",
"width": "616",
"height": "505"
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
},
{
"uri": "/expert-opinion/",
"sectionName": "Expert Opinion"
}
],
"summary": "Having deep pockets doesn't necessarily mean that innovation is pervasive throughout the organization.",
"body": null
},
{
"uri": "/2017/10/11/a-design-thinking-approach-to-innovation-for-creative-insurers/",
"title": "A design-thinking approach to innovation for creative insurers",
"byline": "Rachel Alt-Simmons",
"kicker": "Commentary",
"prettyDate": "October 11, 2017",
"timeToRead": "5 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2017/10/05_Idea-Innovation-Technology-Change-Future-iStock-515855048.jpg",
"width": "620",
"height": "372"
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "Innovation in insurance is not simply a new product, service or technology. Real innovation engages people.",
"body": null
},
{
"uri": "/2016/12/16/analytics-dynamic-evolving-between-insurers-and-agencies/",
"title": "Analytics dynamic evolving between insurers and agencies",
"byline": "Rachel Alt-Simmons",
"kicker": "News",
"prettyDate": "December 16, 2016",
"timeToRead": "5 minute",
"image": {
"uri": "",
"width": "",
"height": ""
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/news/",
"sectionName": "News"
}
],
"summary": "Many agencies and carriers are stepping up investments in operational capabilities, primarily business process improvement and automation to meet challenges posed by new, disruptive distribution models.",
"body": null
},
{
"uri": "/2016/07/18/is-insurers-shift-to-customer-experience-enough-of-a-tech-transformation/",
"title": "Is insurers' shift to customer experience enough of a tech transformation?",
"byline": "Rachel Alt-Simmons",
"kicker": "Commentary",
"prettyDate": "July 18, 2016",
"timeToRead": "4 minute",
"image": {
"uri": "",
"width": "",
"height": ""
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "Changing driving behavior requires new ways of thinking about Auto insurance.",
"body": null
},
{
"uri": "/2015/11/30/3-ways-to-bridge-the-gap-between-risk-and-customer-engagement/",
"title": "3 ways to bridge the gap between risk and customer engagement",
"byline": "Rachel Alt-Simmons",
"kicker": "Commentary",
"prettyDate": "November 30, 2015",
"timeToRead": "5 minute",
"image": {
"uri": "",
"width": "",
"height": ""
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "Few companies have a really good handle on what it means to be a customer-centric insurer, because the concept can encompass so many capabilities.",
"body": null
},
{
"uri": "/2015/07/28/how-carriers-can-support-a-customer-centric-perspective/",
"title": "How carriers can support a customer-centric perspective",
"byline": "Rachel Alt-Simmons",
"kicker": "Market Insights",
"prettyDate": "July 28, 2015",
"timeToRead": "4 minute",
"image": {
"uri": "",
"width": "",
"height": ""
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/market-insights/",
"sectionName": "Market Insights"
}
],
"summary": "The process of understanding the customer journey across communication and distribution channels--while creating a consistent customer experience--has largely eluded the insurance industry.",
"body": null
},
{
"uri": "/2015/04/14/the-digital-insurer-the-time-is-now/",
"title": "The digital insurer: The time is now",
"byline": "Rachel Alt-Simmons",
"kicker": "Commentary",
"prettyDate": "April 14, 2015",
"timeToRead": "5 minute",
"image": {
"uri": "",
"width": "",
"height": ""
},
"authors": [
{
"webUrl": "/author/profile/rachel-alt-simmons/",
"name": "Rachel Alt-Simmons"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "The quality and speed of the digital services and products that Apple, Google and Amazon provide influences customers' expectations from the insurance industry.",
"body": null
}
]
}
}
