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Information supplied by property claims audits can help insurers optimize their claims processes while bolstering customer satisfaction. Here's how.

A thorough review should include certain management characteristics. This chart provides a starting point.

Insurance claims programs can be improved in many ways, the first step being conducting audits for virtually any line of business. Here, we begin with auditing workers' comp claims.

By looking for certain factors, an auditor may be able to help move a case from stalemate to a successful conclusion.

Perhaps like me, you have a twinge of spring-induced ADHD and wanderlust. Who can blame us? Will you head to the upcoming PLRB/LIRB conference for spring break?

Effectively analyzing claims files involves both quantitative and qualitative auditing practices.

Before an auditor can fully understand what he or she is looking ateither in an insurers or self-funding entitys overall loss data or in individual claim filesthe auditor must understand that insurers or entitys claims philosophy.

Some may call it counting beans, whereas others suggest that statistics are never a true guide about what is really happening. Reality lies somewhere in the middle of any audit process.