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Documenting pandemic-related coverage issues is one way agents and brokers can create a line of defense against potential E&O claims.

Agency operations will eventually return to normal. Here are ideas on where to focus energy today as an investment for the future.

Resolving claims before the year's end enables claims handlers to release reserves, close files, and prepare for a new year.

Insurance companies must connect and make sense of all the data it collects to achieve a complete 'Customer 360' profile.

Video conferencing and new marketing tactics are changing how insurance agents will define their marketplace.

Here are six ways insurers can leverage technology-based solutions to enhance their services to small-business clients.

Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.

Companies at the forefront of research need to handle complex insurance issues from product liability to force majeure concerns.