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Trust in AI is transforming insurance, and consumers are demanding more.
The role of adjusters will change significantly in the next few years as the digital transformation continues, according to LexisNexis.
The rapid adoption of technology has poised the insurance industry for many claims to be fully automated in the future.
Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.
Using data and technology at three critical customer touchpoints can help carriers underwrite risks and settle claims more effectively.
Claims automation has already begun, and it is having an immensely positive impact on insurance.
Does everyone prefer claims automation or just millennials?
Insurers are embracing claims automation, but it must be balanced with human involvement.
New data-driven models can help carriers achieve more accurate and profitable policy pricing for catastrophe claims.
How touchless claims processes, drones and other emerging technologies can help insurers lower loss expenses of wide-scale natural disasters.
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"Looking ahead: 2025 claims predictions for insurers", "byline": "Bill Brower", "kicker": "Expert Opinion", "prettyDate": "January 31, 2022", "timeToRead": "7 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2022/01/Auto-adjuster_megaflopp.jpg", "width": "617", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" } ], "kickerNode": [ { "uri": "/expert-opinion/", "sectionName": "Expert Opinion" } ], "summary": "The role of adjusters will change significantly in the next few years as the digital transformation continues, according to LexisNexis.", "body": null }, { "uri": "/2021/01/19/predicting-claims-trends-into-2025/", "title": "Predicting claims trends into 2025", "byline": "Bill Brower", "kicker": "Analysis", "prettyDate": "January 19, 2021", "timeToRead": "8 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/02/Great_Awakening_Feature_future.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" } ], "kickerNode": [ { "uri": "/analysis/", "sectionName": "Analysis" } ], "summary": "The rapid adoption of technology has poised the insurance industry for many claims to be fully automated in the future.", "body": null }, { "uri": "/2020/07/13/the-new-normal-for-claims/", "title": "The new normal for claims", "byline": "Bill Brower", "kicker": "Commentary", "prettyDate": "July 13, 2020", "timeToRead": "4 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/07/claims-Credit-create-jobs-51Shutterstock.jpg", "width": "616", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.", "body": null }, { "uri": "/2020/03/09/strategies-for-addressing-wildfire-risk/", "title": "Strategies for addressing wildfire risk", "byline": "Bill Brower and George Hosfield", "kicker": "Best Practices", "prettyDate": "March 09, 2020", "timeToRead": "8 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/04/Wildfire_Feature_Firefighters.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" }, { "webUrl": "/author/profile/george-hosfield/", "name": "George Hosfield" } ], "kickerNode": [ { "uri": "/best-practices/", "sectionName": "Best Practices" } ], "summary": "Using data and technology at three critical customer touchpoints can help carriers underwrite risks and settle claims more effectively.", "body": null }, { "uri": "/2020/02/24/automating-claims-for-drivers-insurers/", "title": "Automating claims for drivers & insurers", "byline": "Bill Brower", "kicker": "Best Practices", "prettyDate": "February 24, 2020", "timeToRead": "5 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/02/Claims_Mgmt_AI_Automation.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" } ], "kickerNode": [ { "uri": "/best-practices/", "sectionName": "Best Practices" } ], "summary": "Claims automation has already begun, and it is having an immensely positive impact on insurance.", "body": null }, { "uri": "/2019/09/25/claims-automation-the-generational-divide/", "title": "Claims automation: The generational divide", "byline": "Bill Brower", "kicker": "Commentary", "prettyDate": "September 25, 2019", "timeToRead": "4 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/09/Claims_Mgmt_Generation_Gap.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Does everyone prefer claims automation or just millennials?", "body": null }, { "uri": "/2019/08/06/the-evolution-of-data-and-automation-in-auto-claims/", "title": "The evolution of data and automation in auto claims", "byline": "Bill Brower and David Lukens", "kicker": "Market Insights", "prettyDate": "August 06, 2019", "timeToRead": "8 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/08/Auto_Telematics_Feature.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" }, { "webUrl": "/author/profile/david-lukens/", "name": "David Lukens" } ], "kickerNode": [ { "uri": "/market-insights/", "sectionName": "Market Insights" } ], "summary": "Insurers are embracing claims automation, but it must be balanced with human involvement.", "body": null }, { "uri": "/2019/03/13/data-insights-and-fire-claims/", "title": "Data insights and fire claims", "byline": "George Hosfield and Bill Brower", "kicker": "Analysis", "prettyDate": "March 13, 2019", "timeToRead": "5 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/03/Wildfire_Claims_Feature.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/george-hosfield/", "name": "George Hosfield" }, { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" } ], "kickerNode": [ { "uri": "/analysis/", "sectionName": "Analysis" } ], "summary": "New data-driven models can help carriers achieve more accurate and profitable policy pricing for catastrophe claims.", "body": null }, { "uri": "/2018/04/19/insurance-technology-lessons-from-2017/", "title": "Insurance technology lessons from 2017", "byline": "Bill Brower and George Hosfield", "kicker": "News", "prettyDate": "April 19, 2018", "timeToRead": "4 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/04/Claims_Mgmt_ClaimsTech.jpg", "width": "616", "height": "372" }, "authors": [ { "webUrl": "/author/profile/bill-brower/", "name": "Bill Brower" }, { "webUrl": "/author/profile/george-hosfield/", "name": "George Hosfield" } ], "kickerNode": [ { "uri": "/news/", "sectionName": "News" } ], "summary": "How touchless claims processes, drones and other emerging technologies can help insurers lower loss expenses of wide-scale natural disasters.", "body": null } ] } }
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