AI is an integral part of the user journey, and customers want claims and repair providers that put automation first. (Photo: JustSuper/Adobe Stock)
The insurance industry has faced several challenges in recent months as companies have struggled to overcome rapid inflation, The Great Resignation, supply chain issues and the lasting impacts of the COVID-19 pandemic. Like most other industries, insurance call centers have been burdened with high turnover affecting hold times. However, the continuing widespread implementation of artificial intelligence (AI) across the industry has helped solve many of the business challenges faced by insurers.
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