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Governments worldwide are taking steps to protect privacy rights, which has led to new exposures for businesses.

While it might sound counterintuitive, technology can actually help insurance organizations foster a culture of empathy.

Act soon, and boldly: EY research indicates that up to 30% of insurance transactions will be embedded by 2028.

Claims are on the rise, so employers need to start thinking about what their long-term strategy for the disease will be.

Expect more tech experimentation and risk-taking as insurers push for competitive differentiation and profitable growth.

'If you aren't trying to figure out how you can make your customer-service applications better, faster and cheaper... you will be left behind.'

AI tools are poised to redefine insurance. Embracing the AI revolution, with all its opportunities and challenges, will be crucial.

The 'sweet spot' for insurers when using machine learning involves gaining a clearer picture of customer behaviors.