{
  "author": {
    "name": "Tammi Shapiro",
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    "articles": [
      {
        "uri": "/2023/08/18/automation-and-ai-drive-better-more-empathetic-experiences/",
        "title": "Automation and AI drive better, more empathetic experiences",
        "byline": "Tammi Shapiro",
        "kicker": "Commentary",
        "prettyDate": "August 18, 2023",
        "timeToRead": "5 minute",
        "image": {
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        "summary": "While it might sound counterintuitive, technology can actually help insurance organizations foster a culture of empathy.",
        "body": null
      }
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}