In times of vulnerability and distress, policyholders need compassionate support. (Credit: bignai/Adobe Stock)
Insurance providers have long grappled with challenges caused by manual and siloed processes. Traditional insurance processes often involve a series of paper-based, time-consuming tasks — from making simple policy updates on behalf of a customer to prioritizing and assigning claims across the organization — that lead to slow resolution times and increased operational costs. These inefficiencies also hamper productivity and prevent agents from providing frustration-free and empathetic service when it matters most.
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