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J.D. Power says customer service is the single biggest factor driving existing-customer renewals.

Great service and reputation are the keys for insurers to build long-term relationships with homeowners, says a J.D. Power study.

Many insurance carriers do not have the digital tools and platforms available to enable employees to work entirely remotely.

Auto insurance customers are increasingly choosing insurers that offer convenience and value, according to a J.D. Power study.

These tips can help insurance agencies thrive in the modern consumer market.

ValuePenguin analyzed insurer rate filings and loss ratios to project where homeowners will pay more for insurance this year.

Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.

Like any other form of insurance, there are many options on the market for consumers to take into consideration.