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A great insurance-customer experience helps build business value while a poor one erodes it, according to Watermark Consulting.

A successful relationship between carriers and vendors must respect the needs of the businesses involved.

Learn the questions insurers should ask themselves when building a digital claims strategy.

What technology trends are the insurance industry embracing to be ready for the future?

In addition to tightening bonds with policyholders, customer-facing apps also bring benefits to other parts of the insurance business.

Auto insurance rates increased an average of 46% after an accident across the five insurers ValuePenguin studied.

The road ahead for the insurance industry will be a combination of the best that both man and machine can offer.

Research indicates younger motorists and riskier drivers are becoming increasingly more active insurance shoppers.