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The complaint alleges that the insurer denied accommodations to an employee with disabilities pre-pandemic.

Consumer experiences, A.M. Best ratings and monthly costs were used to rank the home insurance providers.

The bar continues to get higher for insurance customer digital expectations.

During the last year, there was a significant surge in auto insurance shopping activity among insureds who were financially impacted by the pandemic.

Dominated by P&C insurers, the ranking uses factors such as financial risk profile and strength.

All told, the top private passenger auto insurance carriers reported $249.50 billion in direct premiums written in 2020.

The NAIC's annual market data report reveals the industry wrote $108B in homeowners multi-peril coverage in 2020.

While cheap rates are appealing, two other factors are proving to be more important in customer satisfaction.