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You don't have to be a scholar to pinpoint the auto insurance shopping trends that characterized that market in 2020. The car insurers that rose to the high bar of meeting and exceeding customer expectations did so by recognizing the hardships unleashed by COVID-19 and subsequent pandemic shutdowns, and then worked with insureds to maintain coverage while safeguarding their reputations.
On average, insured drivers logged 55% fewer road miles in 2020, and roughly 15% of them were unemployed, according to J.D. Power's 2021 Insurance Shopping Study™, which is now in its 15th year.
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Elana Ashanti Jefferson
Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
