Question-answering systems such as IBM's "Jeopardy!"-winning Watson are only 3-to-5 years away from general business usage. What is the implication for insurance agents? AA&B Editor Laura Toops talks to Jamie Bisker, IBM industry solutions representative, about both the fears and the anticipation surrounding the advance of this new technology.

Rick Gilman, executive director of the Personal Lines Growth Alliance, talks with Stu Durland, vice president of operations at Seely & Durland Insurance in New York, about the power of personal lines to enhance an agency's bottom line. American Agent & Broker editor Laura Toops hosts.

Amidst a recovering economy and a struggling jobs market, the question is, what will the job landscape be for the insurance industry in 2011?

Find out how claims professionals, attorneys, and investigators can better use social media sites to help them in their day-to-day jobs, the sites they should be looking at, examples of success stories, and of course, the legal issues involved when using the information you find.

Agents and brokers for State Farm and Farmers Insurance are gaining a new tool that will aid them in developing and maintaining a social media strategy while at the same time staying compliant with regulations and branding missions.

The Red Flags Rule, which took effect Jan. 1, 2011, requires many companies to implement a written identity theft prevention program designed to detect the warning signs of identity theft. Are you in compliance?

The Red Flags Rule, which took effect Jan. 1, 2011, requires many companies to implement a written identity theft prevention program designed to detect the warning signs of identity theft. Are you in compliance?

RIMS' newly elected president Mr. Scott Clark discusses how his job as risk and benefits officer for Miami-Dade School District prepared him to take over the Society, his risk-related successes, legislative measures that RIMS will pursue in 2011, and his goals for the Society�s membership.