Ross Dik, president of the Knight-Dik Insurance Agency and author of "An Argument for Personal Lines," talks with Rick Gilman of the Personal Lines Growth Alliance on how personal lines are the "door opener" to cross-selling benefits and commercial lines.

Insurance carriers are creating some positive examples for the industry through the use of new billing systems. Celent's Mike Fitzgerald discusses their value and their impact on several areas of the enterprise in this podcast with Robert Regis Hyle, editor of Tech Decisions and technology channel editor for PropertyCasualty360.com.

The push to upgrade legacy policy administration systems has been going on for the last decade, but the newer systems have significant upgrades over systems just five years old. John Pettit, president and CEO of Adaptik, talks about policy systems in a podcast with Bob Hyle, editor-in-chief of Tech Decisions...

Are you protecting your company's brand through social media? Tower group's research director Karen Pauli discusses what insurance carriers need to be doing in terms of social media and how they can help their agency partners.

In this podcast, Frank Petersmark, CIO advocate for X by 2, discusses what insurance carriers are doing to gain control over the increasing amount of data being collected and how they are turning it into actionable information.

In this podcast, Frank Petersmark, CIO advocate for X by 2, discusses what insurance carriers are doing to gain control over the increasing amount of data being collected and how they are turning it into actionable information.

Euan King, CEO North America for the Innovation Group, discusses key transformation issues for the insurance industry with Bob Hyle, editor-in-chief of Tech Decisions magazine and technology channel editor for PropertyCasualty360.com

Leah Hollstegge, manager of Ward Group, discusses the results of a recent Ward Group benchmarking study on IT outsourcing in which the benchmarking company reports more than half of carriers are achieving negligible cost savings.