Long plagued by image problems, P&C insurers must take decisive action to attract talent. How technology, industry associations and college programs factor in success.

Long plagued by image problems, P&C insurers must take decisive action to attract talent. How technology, industry associations and college programs factor in success.

The real claims lessons from Sandy are about insurers' preparation (not response) to disaster.

Insurance has changed dramatically in recent years, but the playbook used by many claims organizations has barely been expanded.

Insurance has changed dramatically in recent years, but the playbook used by many claims organizations has barely been expanded.

Advanced analytics can address numerous opportunities across the insurance value chain, especially in commercial underwriting

Predictive analytics can be a powerful weapon in the battle against fraud. By modeling past incidences of fraud, and pairing those results with social-network analysis, predictive analytics can help insurers understand what it is about a claim, claimant or insured party that correlates with a higher propensity for fraudulent behavior.

Opportunistic fraud is a problem, but there are bigger fish, such as organized fraud, to contend with as well.