{
  "author": {
    "name": "Michael A Costonis",
    "webUrl": "/author/profile/michael-a-costonis/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 24,
    "social": [],
    "articles": [
      {
        "uri": "/2015/01/12/5-priorities-for-the-2015-claims-workforce/",
        "title": "5 priorities for the 2015 claims workforce",
        "byline": " Michael A. Costonis ",
        "kicker": "Commentary",
        "prettyDate": "January 12, 2015",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Insurers should address critical current and pending gaps in the claims labor force.",
        "body": null
      },
      {
        "uri": "/2014/10/23/claims-experience-is-key-for-customer-retention/",
        "title": "Claims experience is key for customer retention",
        "byline": " Michael A. Costonis ",
        "kicker": "Commentary",
        "prettyDate": "October 23, 2014",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Keeping customers after a claim requires a multi-prong approach.",
        "body": null
      },
      {
        "uri": "/2014/01/23/4-priorities-for-claims-professionals-in-2014/",
        "title": "4 Priorities for Claims Professionals in 2014",
        "byline": "Michael A. Costonis",
        "kicker": "Slideshow",
        "prettyDate": "January 23, 2014",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/slideshow/",
            "sectionName": "Slideshow"
          }
        ],
        "summary": "For claims, the secret to a successful year is in identifying and focusing on a few major priorities. Be sure to focus on the customer...and your workforce.",
        "body": null
      },
      {
        "uri": "/2014/01/23/4-priorities-for-claims-professionals-in-2014/",
        "title": "4 Priorities for Claims Professionals in 2014",
        "byline": " Michael A. Costonis ",
        "kicker": "Slideshow",
        "prettyDate": "January 23, 2014",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/slideshow/",
            "sectionName": "Slideshow"
          }
        ],
        "summary": "For claims, the secret to a successful year is in identifying and focusing on a few major priorities. Be sure to focus on the customer...and your workforce.",
        "body": null
      },
      {
        "uri": "/2013/11/18/insurers-may-find-opportunities-challenges-with-sharing-economy/",
        "title": "Insurers May Find Opportunities, Challenges with \"Sharing Economy\"",
        "byline": "Michael A. Costonis",
        "kicker": "Commentary",
        "prettyDate": "November 18, 2013",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Insurers may be able to innovate, particularly in the car-sharing market. But how can they adapt models to meet consumer demands?",
        "body": null
      },
      {
        "uri": "/2013/11/18/insurers-may-find-opportunities-challenges-with-sh/",
        "title": "Insurers May Find Opportunities, Challenges with "Sharing Economy"",
        "byline": " Michael A. Costonis ",
        "kicker": "Commentary",
        "prettyDate": "November 18, 2013",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Insurers may be able to innovate, particularly in the car-sharing market. But how can they adapt models to meet consumer demands?",
        "body": null
      },
      {
        "uri": "/2013/09/26/in-fraud-fight-insurers-succeed-with-teamwork/",
        "title": "In Fraud Fight, Insurers Succeed With Teamwork",
        "byline": " Eva Dewor, Michael A. Costonis ",
        "kicker": "Commentary",
        "prettyDate": "September 26, 2013",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/eva-dewor-michael-a-costonis/",
            "name": "Eva Dewor, Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Incorporate these four crucial elements to reap long-term benefits and squash the scammer's livelihood.",
        "body": null
      },
      {
        "uri": "/2013/09/26/in-fraud-fight-insurers-succeed-with-teamwork/",
        "title": "In Fraud Fight, Insurers Succeed With Teamwork",
        "byline": "Eva Dewor, Michael A. Costonis",
        "kicker": "Commentary",
        "prettyDate": "September 26, 2013",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/eva-dewor-michael-a-costonis/",
            "name": "Eva Dewor, Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Incorporate these four crucial elements to reap long-term benefits and squash the scammer's livelihood.",
        "body": null
      },
      {
        "uri": "/2013/08/01/four-steps-pc-insurers-must-take-to-recruit-talent/",
        "title": "Four Steps P&C Insurers Must Take To Recruit Talent",
        "byline": "Michael A. Costonis",
        "kicker": "Market Insights",
        "prettyDate": "August 01, 2013",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Long plagued by image problems, P&C insurers must take decisive action to attract talent. How technology, industry associations and college programs factor in success.",
        "body": null
      },
      {
        "uri": "/2013/07/29/from-europe-with-love-lessons-in-fraud/",
        "title": "From Europe With Love: Lessons in Fraud",
        "byline": " Michael A. Costonis ",
        "kicker": "News",
        "prettyDate": "July 29, 2013",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-a-costonis/",
            "name": "Michael A. Costonis"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Without the right core claims systems, European and U.S. insurers will remain a step behind fraudsters and the competition.",
        "body": null
      }
    ]
  }
}