Author and PropertyCasualty360.com Blogger Christopher Tidball takes his 20 years of experience at multiple top 10 P&C carriers and translates it into an easy-to-read, how-to guide for improving customer service, employee morale, productivity, and internal processes.

We're covering the earthquake in Myanmar, a Towers Watson report on market conditions, S&P looks at Japan's insurers, a Triangle Shirtwaist slideshow, and a bear with a case of the munchies.

We take a breather from our Japan earthquake and tsunami coverage to look at a flood program bill mark-up, SLIMPACT news, an MBIA-related court filing, crash taxes and auto fraud in New York, and how the improving economy presents issues for risk managers.

Coming to you today is news that the Japan earthquake and tsunami could be the world's costliest disaster, and we have news on Florida's property bill.

There is news about a bill in California to make earthquake insurance more affordable, but we'll also bring you up to date on discussions between Louisiana and State Farm about....

We've got individual company loss estimates coming in on the Japan earthquake and tsunami, including those from AIG and Swiss Re; a Moody's review on Flagstone and accompanying response; a piece on foreign reinsurers and reduced collateral requirements in Florida; and a bid to make earthquake insurance more affordable.

We're bringing you three angles to the Japan earthquake and tsunami involving business interruption and the effect the disaster might have on U.S. personal lines, along with news from AIG stemming from a derivatives court decision. Also, news from Florida on deregulation, and a rate hike in Louisiana.

We're receiving more estimates from insurers and reinsurers regarding the Japan earthquake and tsunami. Also making news today is a report from Fitch that discusses....