Insurers looking to take their claims departments to the nextlevel have a new set of guidelines they can follow as a checklistwhile they make the push towards excellence.
|In the book, Re-Adjusted: 20 EssentialRules to Take Your Claims Organization from Ordinary toExtraordinary!, Author and PropertyCasualty360.comBlogger Christopher Tidball takes his 20 years of experience atmultiple top 10 p&c carriers and translates it into aneasy-to-read, how-to guide for improving customer service, employeemorale, productivity, and internal processes.
|In his conversation with PropertyCasualty360.com, Tidballdiscusses who he feels should be reading his book, why he feltcompelled to write it, the three most crucial rules out of his top20, and his predictions for what the claims industry will look likein 20 years.
|To listen to the full interview, click the play buttonbelow.
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