Column that appeared in NU Claims that discusses tarps as part of a roof.

This Claims Column addresses a number of frozen pipe issues.

This Column that appeared in Claims Magazine discusses the difference between rodents, vermin, and other animals.

  Runaway Restaurant Adrift on the Ohio River     By Susan L. Massmann, CPCU From the April 2011 issue of Claims Magazine   In…

Discusses replacing property when matching components cannot be found.

The Flipside of Altruism   When Volunteerism Leads to Lawsuits   By David D. Thamann From the October 2011 issue of Claims Magazine  …

When Agents Are Naughty, Claims Disputes Can Arise   Quotes, Coverage, and Expensive Misunderstandings   By Susan Massmann From the December…

A brief discussion of cases dealing with storm claims.

Wind versus Water versus Oil   Issues Related to the Gulf Oil Spill, Hurricanes, and Flooding   By Diana Reitz From the July 2010 issue of…

This articles discusses water backup issues found on the homeowners policy.