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By Ericka Billue |
January 27, 2012
Modern claims administration systems have enhanced the process and enabled greater efficiencies, but BI can take the operation to the next level, offering better decisions for improved claims outcomes.
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By nGI |
December 21, 2011
Vice President of Operations, Action Advantage Group
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By Joan E. Collier, PropertyCasualty360.com |
November 28, 2011
As in previous years, our December issue offers a retrospective of the topics we covered over these past 12 months. We provided extensive coverage on property insurance, legislative and regulatory actions, workers' compensation, excess and surplus lines, agency management topics, health care, and many of the ancillary lines of coverage...
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By Douglas Dell |
October 31, 2011
In years past, there was time for a new hire to learn the organization, they had a cocoon of time to develop in a company learning about its people and processes. Today, the pressure is on to skill-up quickly, maintain competencies in changing environments, and accept learning delivery in many...
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By Lynne McChristian |
July 27, 2011
Subrogation is an unfamiliar word to policyholders, but that doesn’t mean we shouldn’t use it. In fact, it is a word we should use often, along with an explanation of how and why it works and the benefits to policyholders.
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By Robert Regis Hyle, PropertyCasualty360.com, Christina Bramlet, PropertyCasualty360.com |
May 12, 2011
In part four of this series, Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company, takes on a series of questions on claims technology issues.
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By Tim Attia, Alex Naddaff |
March 9, 2011
In the third part of this series, PropertyCasualty360.com technology channel editor Bob Hyle continues the conversation with a pair of vendors in the insurance software space to gauge their opinions on carrier weaknesses, project management, and their partnership with carriers.
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By Denise Garth |
November 22, 2010
Over the last four decades, outsourcing has morphed as business models evolved, technology advanced and competition for resources and expertise expanded.
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By Eric Gilkey, PropertyCasualty360.com |
October 6, 2010
Walking into someone else's emotional minefield takes guts and an extraordinary clear sense of patience and understanding, which makes me admire two of the most important traits of a successful adjuster: empathy and proper judgment.
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By Robert Regis Hyle, PropertyCasualty360.com |
April 21, 2010
For some it's a battle, for others it's a complement. The direction of personal lines insurance is a source of continuing debate as insurers define and hone their channel strategies between agent-based sales and direct to the consumer.
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