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Enhanced collaboration between repairers and insurers ensures better service, more choices for customers.

Veterinary Pet Insurance (VPI) gets a lot of interesting claims throughout the yearso interesting in fact that they have an annual award for the most unusual.

Darren Hasson talks social media, business partners and professionalism.

The real interest in Facebook's success lies in an issue that's dear to the heart of insurance: understanding young customers.

Given the swell in user-generated content housed on social media sites, it is no surprise that insurance claims adjusters and fraud investigators turn to these sites when conducting investigations. Navigating the social media landscape, however, can be tricky. Here's what you need to know.

Many young agents struggle when entering this industry, especially in the areas of client relationships, financial burdens and carrier appointments. Our panel of sharpshooting young agents discusses how to overcome these challenges, and what skills young agents need to make an impact.

For this months cover story, I spoke with Mitchell Internationals Mike Mahoney about obstructions to information flow between claims and underwriting.

The world of insurance distribution has changed dramatically in recent years. Major trends have altered the distribution landscape dramatically and permanently, and insurers face significant challenges in adapting to these new realities.