The U.S. government demanded automakers expand recalls involving faulty Takata Corp. air bags, prompting pushback by the Japanese supplier, which said problems with the devices were limited to humid areas.
General Motors Co. is recalling an additional 2.7 million vehicles, pushing the automakers total number of cars and trucks called back for fixes in the U.S. this year to 11.1 million.
Despite all of the gains, many claims organizations remain hamstrung by inconsistent handling and outcomes. So why is it that with all of the technology at our fingertips, our investigative abilities are often lagging behind where they were a generation ago?