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Investigating, documenting and communicating insurance coverage to policyholders are just part of the claims process.

Video chats, interactive video statements and asynchronous messaging can provide options to connect with customers.

Insurers that provide calm, professional guidance in difficult times significantly boost customer satisfaction and retention.

As insurers begin to realize initial benefits from telematics implementations, additional return on investment becomes even more viable.

Which digital investments are delivering high value for today's insurance businesses, and which are not?

The six most expensive moving violations cost drivers an average of $1,000 a year in rate hikes.

Changing customer expectations highlight the need for insurers to be agile in adapting and implementing new technology.

Many drivers disable the anti-accident features in their cars, trucks or motorcycles because they say the tech is annoying or distracting.