{
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"articles": [
{
"uri": "/2021/02/11/responding-to-insurance-fraud-in-the-wake-of-coronavirus/",
"title": "Responding to insurance fraud in the wake of COVID-19",
"byline": "Samir Gulati",
"kicker": "Commentary",
"prettyDate": "February 11, 2021",
"timeToRead": "6 minute",
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"summary": "Negative perceptions of the insurance industry are buoying claims fraud.",
"body": null
},
{
"uri": "/2020/10/08/fnol-staying-ahead-of-customer-expectations/",
"title": "FNOL: Staying ahead of customer expectations",
"byline": "Samir Gulati",
"kicker": "Best Practices",
"prettyDate": "October 08, 2020",
"timeToRead": "5 minute",
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"kickerNode": [
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"uri": "/best-practices/",
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"summary": "Insurers that provide calm, professional guidance in difficult times significantly boost customer satisfaction and retention.",
"body": null
},
{
"uri": "/2020/08/10/why-insurtech-matters-more-than-ever/",
"title": "Why InsurTech matters more than ever",
"byline": "Samir Gulati",
"kicker": "Case Study",
"prettyDate": "August 10, 2020",
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"image": {
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"summary": "Changing customer expectations highlight the need for insurers to be agile in adapting and implementing new technology.",
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},
{
"uri": "/2020/05/18/how-insurer-innovation-is-supporting-adjusters-during-the-pandemic/",
"title": "How insurer innovation is supporting adjusters during the pandemic",
"byline": "Samir Gulati",
"kicker": "Analysis",
"prettyDate": "May 18, 2020",
"timeToRead": "6 minute",
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"kickerNode": [
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"summary": "The property & casualty industry has benefited by stepping up innovation during the COVID-19 crisis.",
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}
]
}
}