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With open insurance, insurers can harness large volumes of real-time customer data to optimize services and offerings.

By maintaining contact while not being intrusive, insurance companies can build tighter bonds with consumers.

Carriers that want to maximize their digital investment must look beyond technology and at agent priorities.

There is an abundance of growth opportunities but only for those that remain relevant.

Automation can do more than speed up claims. It can also help build stronger bonds with injured workers.

As the insurance industry moves into the "Platform Age," all insurers will become digital insurers — or else.

Providing a seamless journey from call centers and websites to apps is key to offering consumers top-flight digital experiences.

There continues to be an opportunity for insurers to use digital tools to strengthen loyalty and new customer acquisition.