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Insurance claims offer carriers the best opportunity to influence the customer experience.
Under-insurance may well be a national epidemic.
Entrepreneurs and investors are developing new ways to win insurance customers by applying technology, process, data, and yes, even human beings, more efficiently.
Having options is the key to successfully monetizing your agency investment.
Now if only something could be done about all that excess capacity ...
Have insurers been 'lucky' or have they worked hard to secure their good fortune? It could be a bit of both.
Incumbent insurers are making great strides to keep up with the InsurTech and data analytics craze.
These are the steps insurers should take internally to set the stage for innovation success.
Hurricanes and floods disproportionately damage lower-cost homes, which tend to be older and more vulnerable to water and wind.
Following a year of catastrophic wildfire and weather-related claims, insurers are addressing some of the challenges arising from these losses.
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