Claims satisfaction will play an even greater role in maximizing the customer experience and insurer success. (Photo: Shutterstock)
Competition in personal and commercial auto insurance is intensifying. Claims frequency is up, and direct premium growth is slowing after hitting a 15-year high in 2017, according to S&P Global Market Intelligence. That means claims satisfaction — read: customer experience — will be even more crucial for insurers' success.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
