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Inc.'s annual guide highlights the 5,000 fastest-growing privately held companies in the U.S.

Providing great customer service is irrelevant without also providing a positive customer experience.

Simply having a website isn't enough these days as consumers' expectations have changed in the age of Google and Amazon.

In the insurance industry, the insurer-customer relationship is particularly valuable when it comes to support and claims.

Technology and a better handling of business data are the keys to unlocking great customer experiences.

For today's small commercial insurers, there are clear gaps within current processes and capabilities.

Approaching sales with an open mind can be deceptively difficult.

One area that's just starting to see a technology makeover is the world of claims.