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Customer satisfaction with agents saw the largest drop for businesses with 5-50 employees.
These auto insurance companies observed either highs or lows in the percent of customers shopping last quarter.
The bar continues to get higher for insurance customer digital expectations.
Despite returning roughly 7% of premiums, industry changes due to the pandemic went largely unnoticed by consumers during the past year.
During the last year, there was a significant surge in auto insurance shopping activity among insureds who were financially impacted by the pandemic.
J.D. Power tracked customer loyalty by calculating the percent of insurance customers shopping in Q1 versus the prior quarter.
California's Atherton again reigns supreme in this PropertyShark.com ranking, which reveals some surprising trends in East Coast real estate.
A new J.D. Power study illuminates why agent-based carriers should step up their game against the direct-to-consumer competition.
Homeowners are prone to fall into avoidable blunders that can negatively impact the outcome of their claims.
A real estate search portal took a look at housing affordability versus the median salaries of 25- to 40-year-olds.
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