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As more P&C insurers offer insureds the opportunity to file claims online, policyholders have come to expect a speedy and seamless claims experience.

The study found retention rates among insurance customers who bundle policies are much higher than those who don't.

Small business owners even showed improved satisfaction with pricing, despite 30% seeing a premium increase.

Maximizing the value of technology begins with giving adjusters more time to provide a personalized experience.

Rate hikes taint results even though incumbent carriers hold their own against insurtechs when it comes to digital services.

Bad data is worse than no data. Review how to cut through to the useful insights insurance data carries.

Only a small percentage of consumers report feeling satisfied with their insurance experiences.

Around half of U.S. adults say mascots make it easier to relate to insurance ads, while celebrity spokespeople hold less sway.