[gallery size="full" ids="221077,221078,221079,221080,221081"]

Although insurance is in some ways a universal product, only a small percentage of consumers report feeling satisfied with their insurance experiences.

At least some of this policyholder frustration comes from unfamiliarity with insurance regulations and processes. That's why, even in this digital age when all businesses are pressured to work faster and more efficiently, insurance agents and brokers can create real value for policyholders.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].