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Insurance professionals aren't as bullish about the industry as they have been in the past.

Inadequate information and documentation result in unrealistic reserves.

Adjusters and their supervisors need formal and information training in order to improve service and outcomes.

The elimination of training programs for a professional claims staff is an example of being penny wise and pound foolish.

The hours are long and the benefits are good for most. But there's fear the industry will lose knowledge with the looming retirement of baby boomers.

From drones to medical marijuana to self-driving cars, insurers are facing a host of new risks.

For claims, the secret to a successful year is in identifying and focusing on a few major priorities. Be sure to focus on the customer...and your workforce.

For claims, the secret to a successful year is in identifying and focusing on a few major priorities. Be sure to focus on the customer...and your workforce.